Legal & Data Governance

Privacy Policy

Our commitment to the transparent and secure handling of corporate, trade, and project inquiry data.

Draft Legal Notice · Pending Final Client Verification

This document reflects WALBA's actual digital data collection practices (corporate enquiry submissions and server access logs). Official registered entity name, registered office address, and designated data protection representative must be verified before final production release.

Last Updated: March 2026 · Version 1.0 (Draft)

1. Introduction

WALBA (“we”, “our”, or “us”) is a luxury bath and kitchenware brand. This Privacy Policy sets out how we collect, handle, and protect personal data when you interact with our corporate website (https://www.walbauk.com/) or submit business and trade enquiries.

2. Information We Collect

We do not operate an online e-commerce shop, customer accounts, or payment processing systems. We collect only information voluntarily submitted through our corporate contact channels:

  • Identity & Contact Data: Full name, professional work email address, phone number (if supplied), and company/practice name.
  • Enquiry Details: Project type, architectural specification schedules, distribution inquiries, and message contents.
  • Technical Data: Anonymised server access logs (IP address, browser user-agent, access timestamps) collected automatically by web server infrastructure to maintain security and prevent automated spam.

3. How We Use Your Information

All personal information is processed strictly for legitimate business interests and contract preparation:

  • To respond to architectural specification, sample requests, and partnership queries.
  • To evaluate trade distribution and commercial developer inquiries.
  • To maintain the technical integrity and security of our web infrastructure.

We do not sell, rent, or trade your personal data to any third-party marketing companies.

4. Data Storage & International Transfers

Inbound enquiry data is stored in secure database infrastructure with strict access controls. Commercial project communications may be reviewed by authorised team members across our international offices solely to service your project brief.

5. Data Retention

We retain enquiry records only for as long as necessary to fulfill the business purposes for which they were gathered or to satisfy legal, accounting, and reporting obligations. Unresolved general inquiries are archived or erased after reasonable administrative intervals.

6. Your Data Rights

Under UK and applicable data protection legislation (including the UK GDPR and Data Protection Act 2018), you have rights regarding your personal information:

  • The right to request access to personal data we hold about you.
  • The right to request rectification of inaccurate or incomplete records.
  • The right to request erasure of your data where no overriding legal obligation applies.
  • The right to object to or restrict processing of your enquiry information.

7. Contacting Us Regarding Data Protection

To exercise any of your rights or ask questions regarding our privacy practices, please contact our data governance desk at enquiries@walba.co.uk.